Privacy Policy

This privacy policy sets out how we use and protect any information that you give to us when you contact Fine Fabrics of Harrogate and use our website.

We are committed to ensuring that your privacy is protected and that your data is kept safe. Should we ask you to provide certain information by which you can be identified when using the website, it will only be used in accordance with this privacy statement.

Your Information and what we do with it.

If you request any  samples or purchase from our store we collect the personal information you give us such as your name, address, telephone number  and email address.

Regarding sample requests we will keep a copy of the samples requested along with your name ,address, telephone number and if appropriate email address. This information will be stored in a file in a locked secure cabinet

If you purchase via the telephone we will keep your name, address and telephone number, this will be stored in a cardex in a locked  secure cabinet, any credit card details are destroyed once the transaction process has been completed via the credit card terminal.

If you purchase from the website we will store this information on the Fine Fabrics  Computer for up to 48 hours after your order is processed, then it will be deleted, this device is password protected.  We have no access to any credit card details all transactions are processed via paypal and our service provider. Our service provider Create  will keep a record of your purchase in case of any future queries and to comply with regulatory accounting standards.

When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

If you contact us with a query via email your address may be added to our contacts list. We will only use this email address to respond to your query.

Consent

When you provide us with personal information to request a sample, make a purchase,  book a class, verify your credit card, arrange collection or return, we imply that you have consented to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will  ask you directly for your expressed consent - so you will choose to sign up to receive the newsletter rather than being added to a mailing list because you forgot to say no.

 To withdraw consent

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you at anytime, by contacting us at [email protected] or writing to us at:

Fine Fabrics of Harrogate, Jackson House, 28 Regent Parade, Harrogate, North Yorkshire, HG1 5AZ.

Controlling your personal information.

We will not sell, distribute or lease any of your personal information to third parties unless required to do so by law.

If the business is sold, then your personal information can be passed onto the buyer.

 Newsletter

We use mailchimp as a marketing platform and to send out our newsletter.

If you choose to sign up for our newsletter  we will ask for your name and email address. We will never share your details with anyone else. You can choose to unsubscribe at any time. You will only receive the newsletter if you have asked us to send it to you, so we'll never add you to a mailing list without your consent. Access to our mailing list is password protected.

Cookies

Cookies are small pieces of data stored in text files and stored on your electronic device. Every computer has the ability to decline file downloads like cookies. We use several types of cookies on our website.

Create use cookies to hold information about your shopping basket and manage payments.

Wordpress use cookies to count page visits and the approximate location of visitors.

Some of the information gathered about you on this site is gained in a statistical manner for our use only and is collected by Google Analytics. This helps us see how customers use the site and improve the shopping experience we offer.

Data will not identify you personally. It is statistical data about how our visitors use the site. No identifying personal information will be shared at any time via cookies.

Changes to our Privacy Policy

We reserve the right to amend this privacy policy at any time, changes will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 Contact

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]